Refund Policy

1. Overview

SMSVerifier provides virtual phone numbers for SMS verification. Due to the nature of this service, each number request incurs a real cost from our upstream providers, regardless of whether the SMS is ultimately received. Our refund policy balances fairness to our customers with the operational costs of running the platform.

Here's a summary of the three refund scenarios:

2. Order Refunds (SMS Verification)

Refunds for individual SMS verification orders are handled as follows:

2.1 Automatic Timeout Refund

Each order has a 20-minute delivery window. If the target service does not send an SMS within this period:

• The order is automatically marked as "Expired"
• The full order amount is returned to your account balance
• No action is required from you

2.2 Manual Cancellation

You may cancel an active order before the timeout period ends. However, please note:

• A minimum waiting period of 5 minutes is required before cancellation is allowed
• Every number request costs us money from our upstream providers, even if you cancel
• Early cancellation is a convenience feature, not a guarantee — we reserve the right to restrict this feature for accounts with excessive cancellation rates
• If an SMS arrives during the cancellation process, the order will be completed instead and no refund will be issued

3. Cancellation Rules & Waiting Period

To ensure fair usage and minimize abuse, the following rules apply to order cancellations:

• Minimum wait time: You must wait at least 5 minutes after placing an order before cancellation is available
• Cancellation rate limit: Accounts with a cancellation rate exceeding 70% of total orders may have cancellation privileges temporarily suspended
• Daily cancellation limit: A maximum of 10 cancellations per day is permitted. After this limit, you must wait for orders to expire naturally
• Cooling-off period: After cancelling an order, you must wait 2 minutes before placing a new order for the same service and country combination

Best practices to avoid issues:

• Always wait the full 20 minutes — many SMS messages arrive between 10-20 minutes
• If a number doesn't work, try a different country rather than repeatedly requesting the same one
• Check that you've selected the correct service before placing the order
• Do not close the browser or navigate away during the waiting period

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• SMS successfully delivered — Once an SMS code is received and displayed, the order is complete and final
• Cross-service usage — If you purchased a number for one service (e.g., "WhatsApp") but used it on a different service (e.g., "Telegram"), no refund will be issued even if the SMS was not received. This constitutes misuse
• Code not used — If an SMS code was delivered but you chose not to use it, let it expire, or it didn't work on the target service, the order is still considered completed
• Multiple SMS codes — If a second SMS arrives on the same number after order completion, this does not entitle you to a refund on a new order
• Account abuse or ToS violation — Accounts terminated for violation of our Terms of Service forfeit any remaining balance
• Automated abuse — Bulk order-and-cancel patterns detected by our system will result in refund denial and potential account suspension

5. Deposit Refunds

Funds deposited into your SMSVerifier account are non-refundable prepaid credits:

• All deposits are final and converted to account credit upon payment confirmation
• Account credit does not expire and can be used for any service
• We do not offer refunds for unused account balance, change of mind, or dissatisfaction with service availability

Limited exceptions:

• Duplicate payment — If you were charged twice for the same deposit due to a payment processing error, the duplicate will be refunded to the original payment method
• Unauthorized transaction — If a deposit was made without your authorization, contact us immediately with proof

6. Abuse & Excessive Refunds

We take refund abuse seriously. The following behaviors may result in account restrictions or termination:

• Serial cancellation — Placing orders and cancelling within seconds/minutes without waiting for SMS delivery
• Provider exploitation — Using numbers for services other than the one selected at checkout
• Chargeback fraud — Filing chargebacks or payment disputes after using the service or receiving account credit
• Multiple accounts — Creating multiple accounts to circumvent refund or cancellation limits
• Automated cancel scripts — Using bots or scripts to automatically cancel orders

Consequences of abuse:

• Temporary or permanent suspension of cancellation privileges
• Account balance freeze pending investigation
• Permanent account termination with forfeiture of remaining balance
• Reporting to relevant fraud prevention services

7. Disputes & Chargebacks

If you believe a charge is incorrect:

• Contact us first — Please reach out to our support team before filing a dispute with your payment provider. We resolve most issues within 24 hours
• Provide details — Include your account email, transaction date, amount, and a description of the issue

8. Contact

For refund-related inquiries:

• Email: support@smsverifier.com
• Contact Page: smsverifier.com/contact

We aim to respond to all inquiries within 24 hours. Please include your account email and order ID(s) for faster resolution.